Getting Started
How do I sign up?+
Visit trayd.ie and click Sign up. You'll create your business profile, add your team, and be ready to log your first job in about 10 minutes.
Do I need to install anything?+
Employees or employers can download the Trayd app from the App Store. Employers can also use the web dashboard at app.trayd.ie – no download required.
How do I invite my team?+
From the employer dashboard, go to Team → Add Member. Enter their name, phone number, and role (Owner, Tradesperson, or Apprentice). They'll receive an email with a code to input into the app and log in.
For Employees on the App
How do I start a job?+
Open the app. Today's jobs appear on your home screen. Tap the job → Start Job. Trayd records the time and your location for proof of attendance once they submit it.
How do I log materials I've used?+
Photograph the receipt on the way back to the van. Trayd reads the receipt and adds every line item to the job automatically. If something looks wrong, tap the item to edit it. Otherwise, select from your created inventory.
How do I finish a job?+
Take an after photo. Tap Complete. Your employer will see the invoice drafted and ready to download.
What if I have no phone signal on site?+
Trayd works offline. Every photo, every note, every action is saved on your phone. The moment you get signal back, everything syncs automatically. You don't need to do anything.
Can I edit a job after I've completed it?+
Yes, up until the employer sends the invoice. Open the job, tap Edit, and update anything you need to. After the invoice is sent, changes need to go through your employer.
Invoicing
How is my invoice created?+
When an employee completes a job, Trayd's AI assembles the invoice using the materials logged, labour hours, VAT rate, and photos. It appears in your dashboard for review. You check it, edit if needed, and tap Send.
How is VAT handled?+
Trayd applies the correct Irish VAT rate based on the job type and materials. You can override the default rate on any invoice if a specific job needs a different treatment.
Can I edit an invoice before sending?+
Yes. Every invoice sits in your review queue until you approve it. You can adjust materials, labour hours, notes, or the customer message before sending.
What if a customer disputes an invoice?+
You have the full record: timestamped photos, materials receipts, employee on-site verification, and job notes. Open the job in Trayd to see everything in one place.
Materials and Receipts
Which suppliers does Trayd read receipts from?+
Any supplier. Trayd's AI is trained to read receipts from anywhere. It also handles handwritten notes, till receipts, and delivery dockets.
What if a receipt is unreadable?+
Trayd will flag it for review. You can enter the line items manually, or ask the employee to retake the photo.
How is van stock tracked?+
When an employee logs materials to a job, Trayd deducts them from that employee's van inventory. When you get low on an item, you'll see a reorder alert on the dashboard.
Team Management
Can I change someone's role?+
Yes. From Team, tap the person's name → Edit → Role. Changes take effect immediately.
How do certifications work?+
For each employee, you can log their Safe Pass, RGI, RECI, CSCS, or other certifications with the expiry date. Trayd will notify you 90, 30, 14, and 7 days before each expiry so nothing lapses.
What happens if someone leaves the team?+
From Team, tap the person's name → Remove. Their historical work stays in your records; they lose access to the app immediately.
Account and Billing
How much does Trayd cost?+
Plans depend on team size and can be found in subscription management.
Can I change my plan?+
Yes, anytime. Upgrade or downgrade from the Billing section. Changes take effect on your next billing cycle.
How do I cancel?+
Go to Manage Subscription → Cancel Subscription. You'll retain access until the end of your current billing period. Your data can be fully deleted if you choose so.
Data and Privacy
Where is my data stored?+
All Trayd data is stored on Supabase servers in the EU-West region, in compliance with GDPR.
Who can see my data?+
Only you and the team members you've invited. Trayd employees do not access your business data except when you request support and grant permission.
How do I delete my account?+
You can delete your account in settings or email info@trayd.ie with a deletion request.
Still stuck?
Send feedback from the app for the fastest reply.
Open Submit Feedback in the app sidebar. It reaches us with your account details attached, so we can follow up quicker. You can also email us – the more you include, the faster we can fix it.
Email info@trayd.ie- 01Your business name
- 02What you were trying to do
- 03What happened instead
- 04A screenshot if possible
Include these in your feedback or email